Frequently Asked Questions
Everything you need to know about your PENN&INK N.Y experience.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times vary by location, but most domestic shipments arrive within 3-5 business days.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
How do I determine my correct size?
Each product page features a detailed size guide. Since our collections often feature relaxed fits, we recommend checking the specific measurements provided for each garment.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines for international orders will be calculated at checkout based on your destination.
How should I care for my PENN&INK N.Y garments?
To maintain the quality of our fabrics, we recommend following the care label instructions on each piece. Most of our items prefer a cold wash and should be air-dried.